Your Well-Being

ywkk-'s responsible gaming guidelines – keeping entertainment safe

The best way to enjoy betting is to play mindfully. ywkk wants every moment to be a pleasure — not a source of stress.

ywkk is committed to a responsible betting culture
18+ only
Betting Limits
Self-Exclusion
24/7 Support
Reality Check
Professional Support

What does ywkk mean by responsible gambling?

Many assume that talking about responsible gambling means discouraging betting. ywkk doesn't see it that way. We believe betting can be a genuine source of enjoyment — as long as it's done mindfully, with a plan, and within your means.

Responsible gaming means keeping betting what it should be — entertainment — not a source of income or a way out of financial difficulties. Delivering this message to every ywkk member is our responsibility.

At ywkk, responsible betting is not just a policy statement — it runs through every level of how we operate. Our technology, support team, and platform features all work toward one goal: keeping you in control at all times.

Keep in mind

The most important rule while betting is this — only wager money you can afford to lose without it affecting your daily life. Never bet with money set aside for rent, food, or your family's essential needs.

Ywkk's Responsible Betting Tools

We have built these tools to keep you in control. All of them are free and available to use at any time.

Deposit Limit

Set a maximum daily, weekly or monthly deposit limit. Once set, lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period — so you don't make decisions in the heat of the moment.

Betting Loss Limit

Set a cap on how much you can lose within a given period. Once the limit is reached, ywkk will automatically notify you and temporarily prevent any further bets from being placed.

Time Limit

Set a maximum amount of time you can spend betting each day or week. When the time is up, ywkk will alert you and, if necessary, end the session automatically.

Self-Exclusion

You can exclude yourself for a set period (from 1 week up to 5 years) or permanently. Once an exclusion is active, there is no way to reactivate the account during that time.

Reality Check

At set intervals (for example, every 30 minutes), ywkk will remind you how long you've been playing and how much you've spent. These small pauses make a big difference.

Betting history review

View your complete betting history, deposit and withdrawal records at any time. Understanding your own patterns makes it easier to make informed decisions.

How do limits work?

Here's an example: say you've set a daily deposit limit of ৳2,000 and have already deposited ৳1,300 so far.

Daily deposit limit ৳1,300 / ৳2,000

You can deposit up to ৳700 more today

Weekly betting time 9 hours / 15 hours

You have 6 hours of play left this week

Monthly Loss Limit ৳3,500 / ৳10,000

Up to ৳6,500 in losses permitted this month

Steps to Set a Limit

1

Go to Account Settings

Click the profile icon in the top right corner and navigate to the "Responsible Gambling" option.

2

Choose your limit type

Select whichever limit you need — deposit, loss, or time.

3

Set your amount and duration

Assess your financial situation and set realistic limits accordingly.

4

Confirm and activate

Confirm with your OTP. The limit will take effect immediately.

Recognise the signs of problem gambling

Recognising the signs early means you can address the problem before it escalates. Be honest with yourself.

Financial warning signs

Chasing losses

Trying to recover losses by placing bigger bets after a loss — this is "chasing losses" and is a significant warning sign.

Betting with essential expense money

Using money meant for rent, your child's school fees, or food on betting.

Betting with borrowed money

You are borrowing money from family, friends, or financial institutions to fund your betting.

Hiding your betting budget

Hiding your betting expenses from family or loved ones.

Behavioural warning signs

Restlessness when unable to bet

You feel irritable, anxious, or restless when you are unable to bet.

Loss of focus on other activities

You are prioritising betting over work, family, or your social life.

Unable to stop

You've tried to stop betting but keep coming back.

Impact on Sleep & Health

Worrying about betting outcomes has affected your sleep or your health.

If you recognise these signs

This is not a sign of weakness — it's a sign of self-awareness. Seeking help takes courage. Reach out to the ywkk support team today and we'll guide you in the right direction.

Check yourself — a one-minute self-assessment

These quick questions will help you better understand your own betting habits.

Question 1 / 4 – In the past month, have you bet more than your set budget?

5 core principles of healthy betting habits

Follow the guidelines prepared by ywkk's expert team and your betting experience will always stay enjoyable.

Only use your entertainment budget

Just as you set aside money each month for movies or dining out, keep a separate, modest budget specifically for betting — and never go beyond it.

Let go of the expectation to win

Betting is a form of entertainment where you win some and lose some. There are no guaranteed wins — keeping that in mind means a loss won't hit as hard.

Take regular breaks

Do not bet non-stop. Take at least a 10-minute break every hour. Avoid betting when you are feeling excited or frustrated.

Bet with knowledge

Knowing the sport you are betting on makes the experience far more enjoyable. Visit ywkk's betting tips page for regular insights and information.

Be open with your loved ones

Keeping your betting secret is a sign of a problem. Talk openly with family or trusted friends about your betting — that's what a healthy habit looks like.

Self-Exclusion – ywkk's Powerful Protection

If you feel you need some distance from betting, self-exclusion is the most effective step you can take. It is not a problem — it is awareness.

Configurable from 1 week up to 5 years
Promotional emails will be paused during this period
There is no way to reopen the account
Your balance stays safe

How to set up Self-Exclusion

Log in to ywkk and go to the "Responsible Gambling" section from the profile menu.

Click the "Self-Exclusion" tab and select how long you'd like to take a break.

Sharing a reason helps ywkk support you better. However, it is entirely optional.

Confirm using the OTP sent to your registered mobile number. The exclusion will take effect immediately.

While your exclusion is active, the ywkk support team will be by your side. We can also connect you with professional counselling.

Ywkk's commitment to protecting minors

Ywkk strictly enforces an 18+ policy. Keeping children and minors away from betting is our ethical responsibility.

Age verification process

Age is verified at registration using a national ID or passport. If there is any doubt, additional documents may be requested and withdrawals will be held until verification is complete.

Minor account closure

If a user is found to be underage, their account will be closed immediately and all data deleted. Any balance will be returned through a parent or guardian.

Advice for parents

If there are children at home, use parental control software on the ywkk app or website. Never share your password.

Report it

If you know of a minor using ywkk, please support@ywkk-baji.com. We will take action within 24 hours.

How to get help

You do not have to face this alone. ywkk and specialist counsellors are here for you.

Ywkk Live Chat

Chat with us in Bangla, 24 hours a day, 7 days a week. Our support team, trained in responsible gambling, will point you in the right direction — without any judgment.

Email Support

Share what you're going through at your own pace, in your own time. Write to us at support@ywkk-baji.com and you'll receive a detailed response within 72 hours.

Professional Support

If needed, ywkk can connect you with a mental health professional or addiction counsellor. This service is completely confidential.

Responsible Gambling — Frequently Asked Questions

Yes, though increasing your limit requires a 24-hour waiting period. This delay is intentional — to prevent impulsive decisions. Reducing your limit, however, takes effect immediately.

Your balance will be kept safe while your exclusion is active. You may withdraw it once the exclusion period ends. No transactions are possible during this time.

Yes. Selecting the "Permanent Self-Exclusion" option will close your account for good. This decision cannot be reversed.

You decide the interval — 15 minutes, 30 minutes, 1 hour, or 2 hours. Each Reality Check will show your total play time and deposits.

A family member or trusted friend can contact ywkk support on your behalf. However, account details cannot be shared directly due to privacy reasons.
Safe Betting

Play responsibly, enjoy every moment

Bet on ywkk on your own terms. Set limits, take regular breaks, and keep betting what it should be — a fun form of entertainment.

18+ | Terms & Conditions apply | Seek help if betting becomes an addiction

বাংলা